Cyril de Run, E. (2007). Free food - some possibility: Service recovery strategies in western based fast food restaurant / Ernest Cyril de Run and Liew Li Tyng. University Publication Centre (UPENA).
Chicago Style CitationCyril de Run, Ernest. Free Food - Some Possibility: Service Recovery Strategies in Western Based Fast Food Restaurant / Ernest Cyril De Run and Liew Li Tyng. University Publication Centre (UPENA), 2007.
MLA引文Cyril de Run, Ernest. Free Food - Some Possibility: Service Recovery Strategies in Western Based Fast Food Restaurant / Ernest Cyril De Run and Liew Li Tyng. University Publication Centre (UPENA), 2007.
警告：这些引文格式不一定是100％准确.