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Customer sentiment analysis through social media feedback: A case study on telecommunication company by Mat Zain, Siti Nur Syamimi, Ramli, Nor Azuana, Adnan, Rose Adzreen

Published 2022
“…Responses from the twitter API are parsed into tables and stored in a CSV file. Based on the analysis, it was found that there was no negative sentiment from the customers. …”

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Customer sentiment analysis through social media feedback by Siti Nur Syamimi, Mat Zain

Published 2022
“…Customer feedback data were taken from Twitter through Streaming API (Application Programming Interface), where Tweets are retrieved in real time based on search terms, time, users and likes. …”

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