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Customer sentiment analysis through social media feedback: A case study on telecommunication company by Mat Zain, Siti Nur Syamimi, Ramli, Nor Azuana, Adnan, Rose Adzreen

Published 2022
“…Responses from the twitter API are parsed into tables and stored in a CSV file. Based on the analysis, it was found that there was no negative sentiment from the customers. …”

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Customer sentiment analysis through social media feedback by Siti Nur Syamimi, Mat Zain

Published 2022
“…Responses from the twitter API are parsed into tables and stored in a CSV file. All of these processes were done in Python via Jupyter Notebook. …”

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