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  1. 1

    Predicting customer churn in telecommunication service provider industry using Random Forest / Wan Muhammad Naqib Zafran Wan Roslan by Wan Roslan, Wan Muhammad Naqib Zafran

    Published 2023
    “…This study aims to throughly explore the Random Forest algorithm, develop a robust Random Forest customer churn predictive model, and evaluate its performance in predicting customer churn within the internet service provider sector. …”
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    Thesis
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    Using convolution neural networks for improving customer requirements classification performance of autonomous vehicle by Hao, Wang, Asrul, Adam, Fengrong, Han

    “…Safety and regulation are one of crucial aspect for customers that requires to be concerned and evaluated at the early stage of AV development. …”
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    Article
  4. 4

    Classification of credit card holder behavior using K Nearest Neighbor algorithm / Ahmad Faris Rahimi by Rahimi, Ahmad Faris

    Published 2017
    “…The second one is to develop prototype for classification of credit cardholder behavior based on k Nearest Neighbors Algorithm. …”
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    Thesis
  5. 5

    Ant system with heuristics for capacitated vehicle routing problem by Tan, Wen Fang

    Published 2013
    “…The ASH algorithm is basically applied with its probabilistic decision rule and pheromone feedback to construct the sequences of customers to be visited in the CVRP solution. …”
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    Thesis
  6. 6

    Online food ordering application using Boyer-Moore algorithm / Muhammad Zulhilmie Dzulkifli by Dzulkifli, Muhammad Zulhilmie

    Published 2021
    “…The main goal of this study is to create an online food ordering app using the corresponding Boyer-Moore string matching algorithm. The application evaluation process is carried out by the developer's functionality test to ensure that there are no unnecessary issues in this app, especially in the main feature. …”
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    Thesis
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    Sentiment analysis on airline reviews using Naive Bayes / Nurul Sarah Aliessa Che Harun by Che Harun, Nurul Sarah Aliessa

    Published 2025
    “…This study used the Naive Bayes algorithm to analyse airline reviews and customer feedback, resulting in improved service quality. …”
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    Thesis
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    Neural Network with Genetic Algorithm Prediction Model of Energy Consumption for Billing Integrity in Gas Pipeline by Hasbullah, Aidil Fazlina Binti

    Published 2012
    “…By monitoring and maintaining using metering system, the reliability and billing integrity can be ensured and trustworthy can be developed between distributors and customers. In this context, PETRONAS Gas Berhad (PGB) as a gas distributor and an existing system in Nur Metering Station, Kulim is held responsible to evaluate the energy consumption from the sales gas produced. …”
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    Final Year Project
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    Vader lexicon and support vector machine algorithm to detect customer sentiment orientation by Vivine Nurcahyawati, ., Zuriani, Mustaffa

    Published 2023
    “…With the rapid development of social media, customers can express emotions, thoughts, and opinions about services or products that may not be easily conveyed in the real world. …”
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    Article
  11. 11

    Customer analysis with machine vision by Tiong, Wei Jie

    Published 2023
    “…Therefore, this study endeavors to develop a computer-vision solution that automates customer analysis on CCTV videos. …”
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    Final Year Project / Dissertation / Thesis
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    Implementation of case-based reasoning in help desk system by Tee, Shih Min

    Published 2019
    “…The aim of this research is to design and develop a Help Desk System used by tourism sector by applying Case-based Reasoning (CBR) algorithm. …”
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    Undergraduates Project Papers
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    Customer mobile behavioral segmentation and analysis in telecom using machine learning by Sharaf Addin, Eman Hussein, Admodisastro, Novia Indriaty, Mohd Ashri, Siti Nur Syahirah, Kamaruddin, Azrina, Chew, Yew Chong

    Published 2021
    “…This study aims to identify telecom customer segments by utilizing machine learning and subsequently develop a web-based dashboard. …”
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    Article
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    Back propagation neural network approach for churn prediction: a case study in Celcom (M) Berhad / Hapida Husin by Husin, Hapida

    Published 2008
    “…The developed ANN can be utilised for predicting churn and the system stability can be evaluated using new set of data.…”
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    Thesis
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    The effect of balanced scorecard on business performance : a mediating effect of new product development success in food and beverage industry in Malaysia by Zhengxiaoming, Aminaimu

    Published 2020
    “…The effects of new product development success on company performance was evaluated using four perspectives, which were the finance perspective, customer perspectives, internal process perspective, and learning and growth perspective. …”
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    Thesis
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    Customer behavior analysis based on purchasing history and reviews using automated decision-making systems by Allur, Naga Sushma, Deevi, Durga Praveen, Dondapati, Koteswararao, Chetlapalli, Himabindu, Kodadi, Sharadha, Perumal, Thinagaran

    Published 2025
    “…This makes it easy to find online customer factorization. Techniques: Then, the decision-making process is used to analyze the customer’s data using the regression algorithm. …”
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    Article
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    A multi-layer dimension reduction algorithm for text mining of news in forex / Arman Khadjeh Nassirtoussi by Nassirtoussi, Arman Khadjeh

    Published 2015
    “…Every context requires its own customized text mining algorithms in order to achieve best results. …”
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    Thesis