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  1. 1

    Customer profiling using K-means clustering method / Nik Asyraniasna Nik Mohd Asri by Nik Mohd Asri, Nik Asyraniasna

    Published 2024
    “…Through the analysis of various customer data sets, such as people, products, promotion, place, the K-means algorithm can detect clusters that correspond to consistent client groups. …”
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    Thesis
  2. 2

    Online food ordering application using Boyer-Moore algorithm / Muhammad Zulhilmie Dzulkifli by Dzulkifli, Muhammad Zulhilmie

    Published 2021
    “…The manual method often has a lack of knowledge that the menu that shows the customer does not provide any information that customers need, such as an image of the food or ingredients used in the menu. …”
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    Thesis
  3. 3

    Intent-IQ: customer’s reviews intent recognition using random forest algorithm by Mazlan, Nur Farahnisrin, Ibrahim Teo, Noor Hasimah

    Published 2025
    “…The evaluation will cover the product, services provided, delivery service and experience. Customer intent is the root cause or purpose that drives a customer's behaviors or actions when they interact with the business, website, or product. …”
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    Article
  4. 4

    Development of two matheuristics for production-inventory-distribution routing problem / Dicky Lim Teik Kyee by Dicky Lim , Teik Kyee

    Published 2018
    “…Both algorithms are tested on a set of 90 benchmark instances with 50, 100 and 200 customers and 20 periods and the results are competitive when compared to the Memetic Algorithm with Population Management (MA|PM), Reactive Tabu Search (RTS) and Scatter Search (SS). …”
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    Thesis
  5. 5

    Customer mobile behavioral segmentation and analysis in telecom using machine learning by Sharaf Addin, Eman Hussein, Admodisastro, Novia Indriaty, Mohd Ashri, Siti Nur Syahirah, Kamaruddin, Azrina, Chew, Yew Chong

    Published 2021
    “…According to the results, four customer clusters were obtained. An interactive web-based dashboard called INSIGHT was developed to provide analysis of customer segments based on demographic, behavioral, and regional traits; and to devise customized query for deeper analysis. …”
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    Article
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    Supervisory control and data acquisition system (SCADA) based customized remote terminal unit (RTU) for distribution automation system by Musse, Mohamud Ahmed, Soo, Wai Lian

    Published 2008
    “…Two proprietary software systems are used are to develop algorithm for the controller and to develop HMI for monitoring and controlling functions for the operator.…”
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    Proceeding Paper
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    Predicting open space parking vacancies using machine learning by Lee, Wei Jun

    Published 2023
    “…This study proposes a parking prediction model using support vector regression (SVR) to predict available parking spaces. A custom object detector developed using the YOLOv4 algorithm was used to collect the data for training the machine learning model. …”
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    Final Year Project / Dissertation / Thesis
  11. 11

    Ump Intelligent Chatbot Using Dialogflow by Joachim, Agostain

    Published 2022
    “…A chatbot is an automated program that interacts with customers like a human would and cost little to nothing to engage with. …”
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    Undergraduates Project Papers
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    A microscopic swarm model simulation and fractal approach towards swarm agent behaviour by Widyarto, Setyawan, Abd. Latiff, Muhammad Shafie

    Published 2006
    “…The collision avoidance algorithm is influenced by existing algorithm flock which uses the steering behaviour to animate birds. …”
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    Article
  13. 13

    Web based personalized university timetable for UiTM students using genetic algorithm / Mohd Radhi Fauzan Jamli and Ahmad Firdaus Ahmad Fadzil by Jamli, Mohd Radhi Fauzan, Ahmad Fadzil, Ahmad Firdaus

    Published 2024
    “…Student input initiates the process, with user interaction allowing for timetable customization based on personal preferences. …”
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    Article
  14. 14

    Automate customer support handling E-Commerce enquiry using ChatGPT by Teo, Wen Jin

    Published 2024
    “…The project scope is the development of a comprehensive mechanism for context handling, an inconspicuous human takeover process, and the summarization of entire conversations between customers and automated customer support before handover to human agents. …”
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    Final Year Project / Dissertation / Thesis
  15. 15

    AUTO-MANAGE PARKING SYSTEM (AMPS) by KHAIRUDDIN, MUHAMMAD AMIRUL SYAFIQ

    Published 2019
    “…Human interaction can be reduced as customer can have a handsfree process to get into the parking area; without having to roll down car’s window for access ticket. …”
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    Final Year Project
  16. 16

    Development of a simulation-based decision support model for high precision component manufacturer by Gan, Sin Yi

    Published 2013
    “…The developed model shows that the company underestimated the cost of the customer orders. …”
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    Thesis
  17. 17

    Hybrid Artificial Bees Colony algorithms for optimizing carbon nanotubes characteristics by Mohammad Jarrah, Mu'ath Ibrahim

    Published 2018
    “…Optimization is a crucial process to select the best parameters in single and multi-objective problems for manufacturing process.However,it is difficult to find an optimization algorithm that obtain the global optimum for every optimization problem.Artificial Bees Colony (ABC) is a well-known swarm intelligence algorithm in solving optimization problems.It has noticeably shown better performance compared to the state-of-art algorithms.This study proposes a novel hybrid ABC algorithm with β-Hill Climbing (βHC) technique (ABC-βHC) in order to enhance the exploitation and exploration process of the ABC in optimizing carbon nanotubes (CNTs) characteristics.CNTs are widely used in electronic and mechanical products due to its fascinating material with extraordinary mechanical,thermal,physical and electrical properties. …”
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    Thesis
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    Conceptual deployment models to secure cloud computing / Hajar Ziglari by Ziglari, Hajar

    Published 2012
    “…Objectives contain identifying data security attributes and threats for cloud, discovering some strategies to recover the cloud computing service delivery to business performance and customers and developing a new model to cover some security issues. …”
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    Thesis
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    Multichannel optimization with hybrid spectral- entropy markers for gender identification enhancement of emotional-based EEGs by Al-Qazzaz, Noor Kamal, Sabir, Mohannad K., Mohd Ali, Sawal Hamid, Ahmad, Siti Anom, Grammer, Karl

    Published 2021
    “…This allows emotion applications to respond better to requirements and customize interactions based on affective responses. …”
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    Article