Does TQM influence employees' job satisfaction? an empirical case analysis

This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative study. Therefore...

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Bibliographic Details

Main Authors:	Ooi, K. B., Abu Bakar, Nooh, Arumugam, V., Vellapan, L., Loke, A. K. Y.
Format:	Article
Published:	Emerald Group Publishing Limited 2007
Subjects:	TP Chemical technology
Online Access:	http://eprints.utm.my/8693/ http://dx.doi.org/10.1108/02656710710720330
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