Customer satisfaction via information and communications technology
This paper attempts to elucidate the importance of Information & Communications Technology (ICT) in Customer Satisfaction. It explores several effects which the ICT has in grooming a new landscape for doing business by organisations. Several ICT innovations are discussed in relations to providin...
Saved in:
| Main Author: | |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | en |
| Published: |
2008
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/6141/1/Wardah_Zainal_Abidin2008__Customer_satisfaction_via_information_and.pdf http://eprints.utm.my/6141/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|