Measuring e-statement quality impact on customer satisfaction and loyalty

The purpose of this paper is to measure e-statement quality impact on customer satisfaction and loyalty, using a convenient sample from e-statement end-users in West Malaysia. Linear regression-stepwise technique was used to realise the objective of the study. Results show that customer satisfaction...

Full description

Bibliographic Details

Main Authors:	Bekhet H.A., Al-Alak B.A.
Other Authors:	37100908800
Format:	Article
Published:	Inderscience Publishers 2023
Subjects:	E-finance E-statement Malaysia Marketing strategy Quality domains Quality of services Satisfaction and loyalty
Tags:	Add Tag No Tags, Be the first to tag this record!