Employee satisfaction regarding pay, financial rewards and fringe benefits at XYZ Resort Hotel in Kuching
This paper is about employee satisfaction with regards to pay, financial rewards and fringe benefits among rank and file workers at XYZ Resort Hotel in Kuching. This study examined employee satisfaction and the influence of socio-demographic characteristics on employee satisfaction with regards t...
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| Main Author: | |
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| Format: | Final Year Project Report / IMRAD |
| Language: | en |
| Published: |
Universiti Malaysia Sarawak, (UNIMAS)
1997
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/10043/4/CH%27NG%20LAY%20KEAN%20%20full.pdf http://ir.unimas.my/id/eprint/10043/ |
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| Summary: | This paper is about employee satisfaction with regards to pay, financial rewards and
fringe benefits among rank and file workers at XYZ Resort Hotel in Kuching. This
study examined employee satisfaction and the influence of socio-demographic
characteristics on employee satisfaction with regards to pay, financial rewards and
fringe benefits. The study also attempted to determine intercorrelation of pay
satisfaction dimensions such as pay level, pay raise, benefits, pay structure and
administration.
For the research, about 30% of the rank and file workers who had at least one year of
employment in the organisation were interviewed using a set of questionnaires. Six
kinds of financial rewards included in this study are meal allowance, overtime pay, shift
allowance, service charge, annual incentive and other individual incentives. Nine types
of fringe benefits included in this study are the long service award, staff quarters, staff
transportation, uniform, laundry service, medical fees, EPF contribution, SOCSO
compensation and paid leave.
Some of the significant findings of this study shows that: (1) employees are dissatisfied
with pay and all types of financial rewards being provided; (2) however, employees
are only dissatisfied with certain types of fringe benefits such as long service award,
staff quarters, staff transportation and uniform; (3) certain demographic characteristics
have influenced employee satisfaction with regards to pay, financial rewards and fringe
benefits; and (4) some of the pay satisfaction dimensions are highly correlated. |
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