Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model

This study aims to investigate two primary objectives. First, this study examines the influence of modified service quality dimensions on Islamic bank customer satisfaction using a compliance, reliability, empathy, assurance, tangible, operational efficiency, responsiveness (CREATOR) model. Second,...

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Bibliographic Details

Main Authors:	Sadia Mehfooz Khan, Muhammad Ali Syed Hussein, Chin, Hong Puah, Hanudin Amin, Muhammad Shujaat Mubarak
Format:	Article
Language:	en en
Published:	Emerald Group Publishing Limited 2022
Subjects:	HF5410-5417.5 Marketing. Distribution of products
Online Access:	https://eprints.ums.edu.my/id/eprint/38376/1/ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/38376/2/FULLTEXT.pdf https://eprints.ums.edu.my/id/eprint/38376/
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