The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application
This study focusing on e-service quality, product quality and price on level of satisfaction which focusing among UMK student from SAB program 3rd year online purchases at Shopee application. The sample comprised of 215 students. The sampling method used in this research is convenience sampling meth...
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| Main Authors: | , , , |
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| Format: | Undergraduate Final Project Report |
| Language: | en |
| Published: |
2022
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| Online Access: | http://discol.umk.edu.my/id/eprint/10566/1/Group%2043.pdf http://discol.umk.edu.my/id/eprint/10566/ |
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| _version_ | 1831513126586023936 |
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| author | Muhammad Shahrim Sehak Fatin Liyana Siap Siti Noor Mariam Ab Talib Suhaida Abdul Halim |
| author_facet | Muhammad Shahrim Sehak Fatin Liyana Siap Siti Noor Mariam Ab Talib Suhaida Abdul Halim |
| author_sort | Muhammad Shahrim Sehak |
| building | Perpustakaan Universiti Malaysia Kelantan |
| collection | Institutional Repository |
| content_provider | Universiti Malaysia Kelantan |
| content_source | UMK Institutional Repository |
| continent | Asia |
| country | Malaysia |
| description | This study focusing on e-service quality, product quality and price on level of satisfaction which focusing among UMK student from SAB program 3rd year online purchases at Shopee application. The sample comprised of 215 students. The sampling method used in this research is convenience sampling method. The questionnaires were distributed by using Google form. The findings presented that e-service quality (r= 0.487, p= 0.000), product quality (r= 0.470, p= 0.000) and price (r= 0.426, p= 0.000) are the factors that significantly related to level of satisfaction. The analytical results confirmed that there is a significant positive correlation between e-service quality, product quality and price and the level of satisfaction. In addition to this, the study has some limitations. Therefore, some suggestions are put forward for future research. |
| format | Undergraduate Final Project Report |
| id | my.umk.eprints.10566 |
| institution | Universiti Malaysia Kelantan |
| language | en |
| publishDate | 2022 |
| record_format | eprints |
| spelling | my.umk.eprints.105662023-02-14T06:01:41Z http://discol.umk.edu.my/id/eprint/10566/ The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application Muhammad Shahrim Sehak Fatin Liyana Siap Siti Noor Mariam Ab Talib Suhaida Abdul Halim This study focusing on e-service quality, product quality and price on level of satisfaction which focusing among UMK student from SAB program 3rd year online purchases at Shopee application. The sample comprised of 215 students. The sampling method used in this research is convenience sampling method. The questionnaires were distributed by using Google form. The findings presented that e-service quality (r= 0.487, p= 0.000), product quality (r= 0.470, p= 0.000) and price (r= 0.426, p= 0.000) are the factors that significantly related to level of satisfaction. The analytical results confirmed that there is a significant positive correlation between e-service quality, product quality and price and the level of satisfaction. In addition to this, the study has some limitations. Therefore, some suggestions are put forward for future research. 2022-01-20 Undergraduate Final Project Report NonPeerReviewed text en http://discol.umk.edu.my/id/eprint/10566/1/Group%2043.pdf Muhammad Shahrim Sehak and Fatin Liyana Siap and Siti Noor Mariam Ab Talib and Suhaida Abdul Halim (2022) The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application. Final Year Project thesis, Universiti Malaysia Kelantan. (Submitted) |
| spellingShingle | Muhammad Shahrim Sehak Fatin Liyana Siap Siti Noor Mariam Ab Talib Suhaida Abdul Halim The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application |
| title | The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application |
| title_full | The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application |
| title_fullStr | The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application |
| title_full_unstemmed | The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application |
| title_short | The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application |
| title_sort | factors influencing the satisfaction among university malaysia kelantan students from islamic banking and finance program (sab) 3rd year make online purchases at shopee application |
| url | http://discol.umk.edu.my/id/eprint/10566/1/Group%2043.pdf http://discol.umk.edu.my/id/eprint/10566/ |
| url_provider | http://discol.umk.edu.my/ |