Digital-related capabilities and organizational performance: The role of performance measurement systems / Yupei Xie
The performance measurement system is considered a management mechanism to ensure corporate executives. With the development of the Internet and big data technology, digitalization is not only a trend but will also with a faster speed. The impact of digitalization on enterprises is all-round, whi...
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| Format: | Thesis |
| Published: |
2023
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| Online Access: | http://studentsrepo.um.edu.my/15660/1/Yupei_Xie.pdf http://studentsrepo.um.edu.my/15660/2/Yupei_Xie.pdf http://studentsrepo.um.edu.my/15660/ |
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| Summary: | The performance measurement system is considered a management mechanism to
ensure corporate executives. With the development of the Internet and big data
technology, digitalization is not only a trend but will also with a faster speed. The
impact of digitalization on enterprises is all-round, while traditional performance
measurement systems' role is weakening. Therefore, digitalization and performance
measurement systems should be combined to address the challenges and opportunities
of digitalization. In contemporary empirical studies, only some people pay attention to
how digital-related capabilities are related to performance, resulting in a knowledge gap
in this area.
Consequently, to close this gap, this study aims to study how PMS can assist different
types of digital-related capabilities in improving organizational performance and the
relationship between PMS and organizational performance. This study focuses on
relationships between data collection, data analysis, and testing structures. In
quantitative research, researchers employ two standard research methods - survey and
experimental (Creswell, 2009). The survey research method was used in this study
because it helps to provide standardized information to describe and examine the
relationship between variables (Malhotra & Grover, 1998). As part of this study,
structured questionnaires were used to collect survey data from 411 large and mediumsized
Internet enterprises in China.
Additionally, structural equation and model (SEM) analysis from the partial least square (PLS) approach was used to analyze the data. This study first explains how various
digital-related capabilities can promote PMS to improve organizational performance
and subsequently improve organizational performance. It fills a gap in the literature on
digital-related capabilities and the mediating role of organizational performance and
performance measurement systems. This study encourages businesses to adapt to the
digital age, aiming to improve organizational performance. The relationship between
PMS, digital-related capabilities, and organizational performance is investigated in this
study, which provides a detailed explanation of the relationship between each variable.
This study also outlines data analysis strategies and discusses statistical studies used to
determine the reliability and validity of research models.
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