Bank service quality and its relationship towards customer satisfaction and loyalty: a case study on Agrobank’s 3F loan/ Vincent Mambu

This study attempts to determine the factors of bank service quality towards customer satisfaction and customer loyalty for Agrobank’s 3F loan. The measurement used is in accordance with the model conceptualized by Yavas and Arsan (1995). The twenty (20) items of bank service quality relevant to the...

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Bibliographic Details

Main Author:	Mambu, Vincent
Format:	Student Project
Language:	en
Published:	2011
Subjects:	Consumer satisfaction Banking
Online Access:	https://ir.uitm.edu.my/id/eprint/80475/1/80475.pdf https://ir.uitm.edu.my/id/eprint/80475/
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