Bank service quality and its relationship towards customer satisfaction and loyalty: a case study on Agrobank’s 3F loan/ Vincent Mambu
This study attempts to determine the factors of bank service quality towards customer satisfaction and customer loyalty for Agrobank’s 3F loan. The measurement used is in accordance with the model conceptualized by Yavas and Arsan (1995). The twenty (20) items of bank service quality relevant to the...
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| Format: | Student Project |
| Language: | en |
| Published: |
2011
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| Online Access: | https://ir.uitm.edu.my/id/eprint/80475/1/80475.pdf https://ir.uitm.edu.my/id/eprint/80475/ |
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