Antecedents of service recovery towards customer satisfaction in Kota Kinabalu City Hall / Nur Aishah Basar

This research aims to identify the service recovery justices that may influence customer satisfaction in Kota Kinabalu City Hall. The service recovery justice that being focused is the interactional justice consists of apology, explanation and effort and courtesy. Each of the justices will be tested...

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Bibliographic Details

Main Author:	Basar, Nur Aishah
Format:	Student Project
Language:	en
Published:	2015
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/68401/1/68401.pdf https://ir.uitm.edu.my/id/eprint/68401/
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