Culture of excellence for better internal service quality in high education / Nasriman Abdul Rahman, Boo Ho Voon and Firdaus Abdullah
The institutions of higher learning are required to provide excellent service to both their internal and external customers. This is a challenge to most of the public universities. In order to achieve this, they need to know and understand the elements that contribute to this excellence. The employe...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en |
| Published: |
Universiti Teknologi MARA
2021
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/56444/1/56444.pdf https://ir.uitm.edu.my/id/eprint/56444/ https://myjms.mohe.gov.my/index.php/ABRIJ/article/view/16147 |
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