APA (7th ed.) Citation

Norlia Goolamally, Hii, Y. M., & Muzliati Ahmad Murad. (2019). Achieving service excellence through mystery shopping.

Chicago Style (17th ed.) Citation

Norlia Goolamally, Yah Mee Hii, and Muzliati Ahmad Murad. Achieving Service Excellence Through Mystery Shopping. 2019.

MLA (9th ed.) Citation

Norlia Goolamally, et al. Achieving Service Excellence Through Mystery Shopping. 2019.