The influence of TQM practices on supply chain collaboration: a proposed model for the service industry

This study proposes a research framework of Total Quality Management (TQM) practices towards the supply chain collaboration level. The proposed model is based on the extensive literature review; this study develops a model of TQM practices that influence the supply chain collaboration level. The fin...

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Bibliographic Details

Main Authors:	Darmawan, Nathan*, Sim, Jia Jia, Arumugam, Veeri, Chow, Kim Wai
Format:	Article
Published:	InderScience 2011
Subjects:	HD61 Risk Management
Online Access:	http://eprints.intimal.edu.my/1009/ https://doi.org/10.1504/IJSEM.2011.037176
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