Measuring service quality in gourmet coffee restaurants in Penang
The food service industry in Malaysia has shown a tremendous growth in the past few decades. Gourmet coffee restaurants as one of the sub-segment, has been a major contributor to the food service segment. Being an establishment that is highly customer-oriented, understanding their wants and needs is...
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| Main Authors: | , , |
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| 格式: | Monograph |
| 语言: | English |
| 出版: |
Universiti Utara Malaysia
2004
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| 在线阅读: | http://repo.uum.edu.my/5865/1/MEASURING_SERVICE_QUALITY_IN_GOURMET....pdf http://repo.uum.edu.my/5865/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000232788 |
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