Conceptual model of the impacts of CRM dimensions of call center employees on caller's first call resolution and satisfaction
This research aims at developing a conceptual framework and valid prepositions on the impacts of Customer Relationship Management (CRM) dimensions of call center employees on inbound caller’s first call resolution and satisfaction. The researchers primarily use qualitative approach that involves de...
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| 主要な著者: | , , |
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| フォーマット: | Conference or Workshop Item |
| 言語: | English |
| 出版事項: |
2010
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| 主題: | |
| オンライン･アクセス: | http://repo.uum.edu.my/4200/1/Ali.pdf http://repo.uum.edu.my/4200/ http://cob.uum.edu.my/ictom |
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