Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria

• المؤلفون الرئيسيون: Haliru, Muhammad, Mohd Mokhtar, Sany Sanuri
• التنسيق: مقال
• منشور في: JBRMR 2017
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://repo.uum.edu.my/26455/; http://doi.org/10.24052/JBRMR/V12IS01/EOPSPJODAPON

The aim of the paper is to empirically examine how perceived safety and procedural justice effect satisfaction service recovery of domestic airline passengers in Nigeria. The study uses survey method, quantitative in nature. Using PLS SEM the conceptual model was tested with a sample of 444 passenge...