The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach.

As more e-banking service providers promise their customers that online banking experience will be satisfying, understanding factors that make the customers to be satisfied have not been fully explored while such experience becomes crucial for the survival of the banking institutions. In order to f...

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Main Authors: Salimon, Maruf Gbadebo, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien
Format: Conference or Workshop Item
Language:English
Published: 2017
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Online Access:http://repo.uum.edu.my/24887/1/2nd%20IRC%202017%20115.pdf
http://repo.uum.edu.my/24887/
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spelling my.uum.repo.248872018-10-03T00:24:10Z http://repo.uum.edu.my/24887/ The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach. Salimon, Maruf Gbadebo Mohd Mokhtar, Sany Sanuri Yusoff, Rushami Zien HD28 Management. Industrial Management As more e-banking service providers promise their customers that online banking experience will be satisfying, understanding factors that make the customers to be satisfied have not been fully explored while such experience becomes crucial for the survival of the banking institutions. In order to fill this gap, this research investigates the role of perceived usefulness, perceived ease of use, perceived security and facilitation condition towards enhancing e-satisfaction among e-banking customers in Nigeria.The survey involved 266 respondents while the findings of the study which are obtained through PLS-SEM 2.0 reveal that perceived usefulness, perceived ease of use, and facilitation condition are positive predictors of esatisfaction.The result of the study equally reveals that perceived security negatively influences esatisfaction.The implications of the studies are discussed while future research directions are presented. 2017-07-11 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/24887/1/2nd%20IRC%202017%20115.pdf Salimon, Maruf Gbadebo and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2017) The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach. In: 2nd International Research Conference on Economics Business and Social Sciences, 11-12 July 2017, Park Royal Hotel Penang Malaysia..
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Salimon, Maruf Gbadebo
Mohd Mokhtar, Sany Sanuri
Yusoff, Rushami Zien
The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach.
description As more e-banking service providers promise their customers that online banking experience will be satisfying, understanding factors that make the customers to be satisfied have not been fully explored while such experience becomes crucial for the survival of the banking institutions. In order to fill this gap, this research investigates the role of perceived usefulness, perceived ease of use, perceived security and facilitation condition towards enhancing e-satisfaction among e-banking customers in Nigeria.The survey involved 266 respondents while the findings of the study which are obtained through PLS-SEM 2.0 reveal that perceived usefulness, perceived ease of use, and facilitation condition are positive predictors of esatisfaction.The result of the study equally reveals that perceived security negatively influences esatisfaction.The implications of the studies are discussed while future research directions are presented.
format Conference or Workshop Item
author Salimon, Maruf Gbadebo
Mohd Mokhtar, Sany Sanuri
Yusoff, Rushami Zien
author_facet Salimon, Maruf Gbadebo
Mohd Mokhtar, Sany Sanuri
Yusoff, Rushami Zien
author_sort Salimon, Maruf Gbadebo
title The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach.
title_short The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach.
title_full The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach.
title_fullStr The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach.
title_full_unstemmed The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach.
title_sort determinants of e-satisfaction among e-banking customers in nigeria: an empirical approach.
publishDate 2017
url http://repo.uum.edu.my/24887/1/2nd%20IRC%202017%20115.pdf
http://repo.uum.edu.my/24887/
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score 13.036727