Facilitating conditions and Perceived Security as antecedents of trust among E-banking customers in Nigeria

The purpose of this paper is to empirically discuss facilitating conditions and perceived security as major factors that influence trust among e-banking customers in Nigeria.In doing so, final data that were collected from 266 customers were analyzed using PLS-SEM (2.0).The results of the study show...

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Bibliographic Details
Main Authors: Salimon, Maruf Gbadebo, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien, Adeleke, A.Q., Morakinyo, Saka
Format: Conference or Workshop Item
Language:English
Published: 2017
Subjects:
Online Access:http://repo.uum.edu.my/23836/1/CBMM%202017%201025%201036.pdf
http://repo.uum.edu.my/23836/
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Summary:The purpose of this paper is to empirically discuss facilitating conditions and perceived security as major factors that influence trust among e-banking customers in Nigeria.In doing so, final data that were collected from 266 customers were analyzed using PLS-SEM (2.0).The results of the study show that facilitating conditions and perceived security significantly and positively influenced trust among the e-banking users of four major banks in Nigeria. Theoretical and practical implications of the study are presented as a guide for both academics and practitioners