Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria
The aim of the paper is to empirically examine how perceived safety and procedural justice effect satisfaction service recovery of domestic airline passengers in Nigeria.The study uses survey method, quantitative in nature.Using PLS SEM the conceptual model was tested with a sample of 444 passengers...
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| 主要な著者: | , |
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| フォーマット: | 論文 |
| 出版事項: |
Academy of Business and Retail Management Research
2017
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| 主題: | |
| オンライン･アクセス: | http://repo.uum.edu.my/23052/ http://www.jbrmr.com/index.php?view=current&cid=322 |
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