Benchmarking process and its relationship with organizational performance
Benchmarking is recognized as an essential tool for continuous improvement of quality.Nowadays, many public sector organizations have been encouraged to implement benchmarking as one way of satisfying the government’s requirement that public organizations provide best value services.This paper begin...
Saved in:
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Institut Teknologi Bandung
2008
|
Subjects: | |
Online Access: | http://repo.uum.edu.my/20742/1/AJTM%201%201%202008%2024%2035.pdf http://repo.uum.edu.my/20742/ http://journal.sbm.itb.ac.id/index.php/ajtm/article/view/190 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.uum.repo.20742 |
---|---|
record_format |
eprints |
spelling |
my.uum.repo.207422017-01-24T08:05:30Z http://repo.uum.edu.my/20742/ Benchmarking process and its relationship with organizational performance Hashim, Rushanim Yusoff, Rushami Zien Che Mat, Ruzinoor HD28 Management. Industrial Management Benchmarking is recognized as an essential tool for continuous improvement of quality.Nowadays, many public sector organizations have been encouraged to implement benchmarking as one way of satisfying the government’s requirement that public organizations provide best value services.This paper begins with discussion of the literature that is integrated to point out the general basis of the topic.Then, this study will address the questions of whether the factors that affecting successful benchmarking has relationship with benchmarking process as well as whether benchmarking process will lead to improvement of organizational performance. Therefore, the study had interviewed officers that involved in benchmarking project within 35 local authorities in Peninsular Malaysia. Finally, this paper also focuses on the methodology and data analysis of the study. Institut Teknologi Bandung 2008 Article PeerReviewed application/pdf en cc4_by_sa http://repo.uum.edu.my/20742/1/AJTM%201%201%202008%2024%2035.pdf Hashim, Rushanim and Yusoff, Rushami Zien and Che Mat, Ruzinoor (2008) Benchmarking process and its relationship with organizational performance. The Asian Journal of Technology Management, 1 (1). pp. 24-35. ISSN 1978-6956 http://journal.sbm.itb.ac.id/index.php/ajtm/article/view/190 |
institution |
Universiti Utara Malaysia |
building |
UUM Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Utara Malaysia |
content_source |
UUM Institutionali Repository |
url_provider |
http://repo.uum.edu.my/ |
language |
English |
topic |
HD28 Management. Industrial Management |
spellingShingle |
HD28 Management. Industrial Management Hashim, Rushanim Yusoff, Rushami Zien Che Mat, Ruzinoor Benchmarking process and its relationship with organizational performance |
description |
Benchmarking is recognized as an essential tool for continuous improvement of quality.Nowadays, many public sector organizations have been encouraged to implement benchmarking as one way of satisfying the government’s requirement that public organizations provide best value services.This paper begins with discussion of the literature that is integrated to point out the general basis of the topic.Then, this study will address the questions of whether the factors that affecting successful benchmarking has relationship with benchmarking process as well as whether benchmarking process will lead to improvement of organizational performance. Therefore, the study
had interviewed officers that involved in benchmarking project within 35 local authorities in Peninsular Malaysia. Finally, this paper also focuses on the methodology and data analysis of the study. |
format |
Article |
author |
Hashim, Rushanim Yusoff, Rushami Zien Che Mat, Ruzinoor |
author_facet |
Hashim, Rushanim Yusoff, Rushami Zien Che Mat, Ruzinoor |
author_sort |
Hashim, Rushanim |
title |
Benchmarking process and its relationship with organizational performance |
title_short |
Benchmarking process and its relationship with organizational performance |
title_full |
Benchmarking process and its relationship with organizational performance |
title_fullStr |
Benchmarking process and its relationship with organizational performance |
title_full_unstemmed |
Benchmarking process and its relationship with organizational performance |
title_sort |
benchmarking process and its relationship with organizational performance |
publisher |
Institut Teknologi Bandung |
publishDate |
2008 |
url |
http://repo.uum.edu.my/20742/1/AJTM%201%201%202008%2024%2035.pdf http://repo.uum.edu.my/20742/ http://journal.sbm.itb.ac.id/index.php/ajtm/article/view/190 |
_version_ |
1644283042940846080 |
score |
13.1944895 |