The relationship between service quality and customer satisfaction in hotel industry: EDC Hotel, UUM

• Main Authors: Abdul Halim, Nur Farah Atikah, Ismail, Nur Rohaiza, Azmee, Maizatul Haswanina, Abd.Hadi, Nor Diana, Nik Man, Nik Azmi, Abidin, Rahimi
• Format: Conference or Workshop Item
• Language: English
• Published: 2015
• Subjects: TX Home economics
• Online Access: http://repo.uum.edu.my/19373/1/STMLgogREEN%202015%20864_873.pdf; http://repo.uum.edu.my/19373/; https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook

The purpose of this study is to empirically examine the relationship between service quality and customer satisfaction in EDC Hotel, UUM. In recent years, the management of the hotel is obliged to provide services that meet customer satisfaction in their performance.Through the study of problem sta...