Effects of customer relationship management strategy on call centre's employee intention to quit: Evidence from Malaysia call centers
The main purpose of this paper is to develop a conceptual framework that explicitly explains the effects of implementation of CRM on the employee job satisfaction, qualitative overstretch and intention to quit in call centers in Malaysia. Evidence from the literature revealed that, for the issue of...
Saved in:
Main Authors: | , , , |
---|---|
格式: | Article |
語言: | English |
出版: |
Elsevier Ltd
2014
|
主題: | |
在線閱讀: | http://repo.uum.edu.my/14136/1/1-s2.0.pdf http://repo.uum.edu.my/14136/ http://doi.org/10.1016/j.sbspro.2014.04.036 |
標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|