%0 Teaching Resource %A Harun, Minah %I Department of Higher Education Ministry of Higher Education, Malaysia %D 2012 %G English %T Effective communication skill 2: intermediate (module) %U http://repo.uum.edu.my/12298/1/MODULE%20EFFECTIVE%20COMM.%20SKILLS%202%20TEXTBOOK%20MODULE%201.pdf %U http://repo.uum.edu.my/12298/