@book{ Solr-my.uum.repo.12298, title = {Effective communication skill 2: intermediate (module)}, author = {Harun, Minah}, publisher = {Department of Higher Education Ministry of Higher Education, Malaysia}, year = {2012}, url = {http://repo.uum.edu.my/12298/1/MODULE%20EFFECTIVE%20COMM.%20SKILLS%202%20TEXTBOOK%20MODULE%201.pdf} url = {http://repo.uum.edu.my/12298/} }