ISO 9000 soft factor and organizational performances: Examining the relationship and level of implementation using rasch model in Malaysian automotive companies

The aim of this paper is to examine the relationship between ISO 9000 soft factor and organizational performances. Beside that this paper also examines the level of ISO 9000 soft factor implementation that can influence the organizational performances. It was noted that the finding from published wo...

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Bibliographic Details
Main Authors: Saad, Rohaizah, Mohd Asaad, Mohd Norhasni, Aziz, Zulkufli
Format: Conference or Workshop Item
Published: 2014
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