Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan

• 主要な著者: Shabbir, A., Malik, S. A.
• フォーマット: 論文
• 出版事項: Emerald Group Publishing Ltd. 2016
• 主題: HD28 Management. Industrial Management
• オンライン･アクセス: http://eprints.utm.my/id/eprint/72551/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-84962886309&doi=10.1108%2fIJQRM-06-2014-0074&partnerID=40&md5=de9e1a6ce728c6689c42cf2eb94b7b38

Purpose – The purpose of this paper is to explore the relationship between healthcare perceived service quality (HCSQ) and patient loyalty. Mediating role of patient satisfaction is also assessed between HCSQ and patient loyalty. Design/methodology/approach – A sample of 600 was gathered using strat...