The relationship between TQM and innovation in service organizations: quantitative findings

This study investigates the relationship between TQM and innovation in service organizations. The data were collected from 209 service organizations operating in Malaysia. Confirmatory Factor Analysis and Structural Equation Modeling were used in the analysis. Results of hypotheses testing showed po...

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Bibliographic Details
Main Authors: Mustafa, Esam M.A., Bon, Abdul Talib
Format: Conference or Workshop Item
Published: 2013
Subjects:
Online Access:http://eprints.uthm.edu.my/5788/1/2._Esam.pdf
http://eprints.uthm.edu.my/5788/
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