Improving property tax revenue generating capacity through service excellence

The quest for service excellence has become a global issue. In this contemporary era, within the service arena, both public and private organisations are actively and competitively involved in service delivery. This paper aims to establish a relationship between service excellence delivery concept a...

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Bibliographic Details
Main Authors: Kasim, Rozilah, Umar, Muhammad Akilu, Martin , David
Format: Conference or Workshop Item
Published: 2014
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