Service Quality Of Indian Banks: A Fuzzy Inference System Approach

A major shift has been observed in the banking sector in recent times worldwide. The Indian banking sector has witnessed a massive transformation over the last few years due to the introduction of certain government policies. Banks are now considering the development of new service quality polici...

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Main Authors: Sreekumar, Sreekumar, Mahapatra, Sabita, S. S. Mahapatra, S. S. Mahapatra
格式: Article
语言:English
出版: Asian Academy of Management (AAM) 2015
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在线阅读:http://eprints.usm.my/36640/1/aamj20022015_3.pdf
http://eprints.usm.my/36640/
http://web.usm.my/aamj/20022015/aamj20022015_3.pdf
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