Model penilaian Kirkpatrick: mengkaji pengaruh komunikasi terhadap keberkesanan latihan
This research aims to measure the impact of communication on training effectiveness using the Kirkpatrick Evaluation Model which features four levels of evaluation: Level I - reaction; Level II - learning; Level III - behaviour, and Level IV - results. Trainee reactions towards communication dim...
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Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Penerbit UKM
2013
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Subjects: | |
Online Access: | http://eprints.usm.my/35282/1/JKom_kamarul.pdf http://eprints.usm.my/35282/ http://ejournal.ukm.my/mjc/index |
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Summary: | This research aims to measure the impact of communication on
training effectiveness using the Kirkpatrick Evaluation Model
which features four levels of evaluation: Level I - reaction; Level
II - learning; Level III - behaviour, and Level IV - results. Trainee
reactions towards communication dimensions, measured at Level
I, is critical to trainee evaluation because it is regarded as the
precondition to the next three levels of evaluation. In enhancing
the Kirkpatrick Evaluation Model, the researchers also investigate
factors that influence trainees’ learning and their confidence in
applying what they have learnt at the work place. Additionally,
to address the concerns raised in previous studies about the
difficulties in measuring Level IV – results, this study introduces
an evaluation method that combines trainees’ and supervisors’
evaluation that results ina more comprehensive evaluation.
The data for this study was collected through the distribution
ofquestionnaires to 200 respondents at Universiti Sains Malaysia
(USM). This research provides evidence that there is a strong
relationship between communication and trainees’ learning. This
research also found that trainees’ confidence in applying their
knowledge from training is an important factor in providing an
accurate prediction of trainees’s behaviour change (i.e. application
of knowledge in a work environment) more accurately. |
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