Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review

• Main Authors: Al Nasrie Weli, Sidah Idris, Abdul Rahman Yaakob
• 格式: Article
• 语言: English; English
• 出版: Penerbit UMS 2019
• 主题: HD28-70 Management. Industrial management
• 在线阅读: https://eprints.ums.edu.my/id/eprint/32085/1/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty_%20Critical%20review_ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/32085/2/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty%20Critical%20review.pdf; https://eprints.ums.edu.my/id/eprint/32085/; https://jurcon.ums.edu.my/ojums/index.php/mjbe/article/view/2111/1563

Logistics service quality (LSQ) is an essential component of operational achievement. Service quality is viewed based on the customer’s evaluation and perception of the logistics service. A good distribution system is required to ensure that product or service can reach customers at the right time a...