Food Sensory Factors and Restaurant Images on Customer Satisfaction: A Comparison of Franchise and Local Fast-Food Restaurant
This study was conducted to investigate the effect of food sensory and restaurant image on customer satisfaction between the international and local franchise fast-food restaurants. Also, to identify the relationship of food sensory and restaurant image towards customer satisfaction. 420 completed s...
Saved in:
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English English |
Published: |
ASIAN SCHOLARS NETWORK
2020
|
Subjects: | |
Online Access: | https://eprints.ums.edu.my/id/eprint/26810/1/Food%20Sensory%20Factors%20and%20Restaurant%20Images%20on%20Customer%20Satisfaction%2C%20A%20Comparison%20of%20Franchise%20and%20Local%20Fast-Food%20Restaurant.pdf https://eprints.ums.edu.my/id/eprint/26810/2/Food%20Sensory%20Factors%20and%20Restaurant%20Images%20on%20Customer%20Satisfaction%2C%20A%20Comparison%20of%20Franchise%20and%20Local%20Fast-Food%20Restaurant.pdf https://eprints.ums.edu.my/id/eprint/26810/ http://myjms.mohe.gov.my/index.php/aje/article/view/11621 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.ums.eprints.26810 |
---|---|
record_format |
eprints |
spelling |
my.ums.eprints.268102021-04-27T06:18:40Z https://eprints.ums.edu.my/id/eprint/26810/ Food Sensory Factors and Restaurant Images on Customer Satisfaction: A Comparison of Franchise and Local Fast-Food Restaurant Ahmad Riduan Bahauddin Ling, Sing Wei Sylvester Mantihal HF Commerce TX341-641 Nutrition. Foods and food supply This study was conducted to investigate the effect of food sensory and restaurant image on customer satisfaction between the international and local franchise fast-food restaurants. Also, to identify the relationship of food sensory and restaurant image towards customer satisfaction. 420 completed survey was obtained from respondent respondents from one international food franchise chain restaurant and two local food that producing and sell the similar main dish (fried chicken). The results showed that the score for food sensory and restaurant image was higher in local restaurant as compared to the franchise restaurant. There is significant difference between franchise and local restaurants restaurant image and customer satisfaction (p<0.05). Food sensory and restaurant image factors were found to have a significant relationship (positive) with customer satisfaction (p<0.05). This shows that these two factors can influence customer satisfaction in fast food restaurant. Service quality is the most influential factor towards customer satisfaction for international franchise restaurant while food sensory has strong positive correlation towards customer satisfaction of local restaurant. food sensory and restaurant image highly contributes to customer satisfaction. The results obtained from the consumer survey provided a useful insight into consumers' satisfaction. These results will be beneficial to restaurant and business owner in sustaining their businesses in the foodservice industry. ASIAN SCHOLARS NETWORK 2020-12-28 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/26810/1/Food%20Sensory%20Factors%20and%20Restaurant%20Images%20on%20Customer%20Satisfaction%2C%20A%20Comparison%20of%20Franchise%20and%20Local%20Fast-Food%20Restaurant.pdf text en https://eprints.ums.edu.my/id/eprint/26810/2/Food%20Sensory%20Factors%20and%20Restaurant%20Images%20on%20Customer%20Satisfaction%2C%20A%20Comparison%20of%20Franchise%20and%20Local%20Fast-Food%20Restaurant.pdf Ahmad Riduan Bahauddin and Ling, Sing Wei and Sylvester Mantihal (2020) Food Sensory Factors and Restaurant Images on Customer Satisfaction: A Comparison of Franchise and Local Fast-Food Restaurant. Asian Journal of Entrepreneurship, 1 (4). pp. 62-71. ISSN 2716-6635 http://myjms.mohe.gov.my/index.php/aje/article/view/11621 |
institution |
Universiti Malaysia Sabah |
building |
UMS Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Malaysia Sabah |
content_source |
UMS Institutional Repository |
url_provider |
http://eprints.ums.edu.my/ |
language |
English English |
topic |
HF Commerce TX341-641 Nutrition. Foods and food supply |
spellingShingle |
HF Commerce TX341-641 Nutrition. Foods and food supply Ahmad Riduan Bahauddin Ling, Sing Wei Sylvester Mantihal Food Sensory Factors and Restaurant Images on Customer Satisfaction: A Comparison of Franchise and Local Fast-Food Restaurant |
description |
This study was conducted to investigate the effect of food sensory and restaurant image on customer satisfaction between the international and local franchise fast-food restaurants. Also, to identify the relationship of food sensory and restaurant image towards customer satisfaction. 420 completed survey was obtained from respondent respondents from one international food franchise chain restaurant and two local food that producing and sell the similar main dish (fried chicken). The results showed that the score for food sensory and restaurant image was higher in local restaurant as compared to the franchise restaurant. There is significant difference between franchise and local restaurants restaurant image and customer satisfaction (p<0.05). Food sensory and restaurant image factors were found to have a significant relationship (positive) with customer satisfaction (p<0.05). This shows that these two factors can influence customer satisfaction in fast food restaurant. Service quality is the most influential factor towards customer satisfaction for international franchise restaurant while food sensory has strong positive correlation towards customer satisfaction of local restaurant. food sensory and restaurant image highly contributes to customer satisfaction. The results obtained from the consumer survey provided a useful insight into consumers' satisfaction. These results will be beneficial to restaurant and business owner in sustaining their businesses in the foodservice industry. |
format |
Article |
author |
Ahmad Riduan Bahauddin Ling, Sing Wei Sylvester Mantihal |
author_facet |
Ahmad Riduan Bahauddin Ling, Sing Wei Sylvester Mantihal |
author_sort |
Ahmad Riduan Bahauddin |
title |
Food Sensory Factors and Restaurant Images on Customer Satisfaction: A Comparison of Franchise and Local Fast-Food Restaurant |
title_short |
Food Sensory Factors and Restaurant Images on Customer Satisfaction: A Comparison of Franchise and Local Fast-Food Restaurant |
title_full |
Food Sensory Factors and Restaurant Images on Customer Satisfaction: A Comparison of Franchise and Local Fast-Food Restaurant |
title_fullStr |
Food Sensory Factors and Restaurant Images on Customer Satisfaction: A Comparison of Franchise and Local Fast-Food Restaurant |
title_full_unstemmed |
Food Sensory Factors and Restaurant Images on Customer Satisfaction: A Comparison of Franchise and Local Fast-Food Restaurant |
title_sort |
food sensory factors and restaurant images on customer satisfaction: a comparison of franchise and local fast-food restaurant |
publisher |
ASIAN SCHOLARS NETWORK |
publishDate |
2020 |
url |
https://eprints.ums.edu.my/id/eprint/26810/1/Food%20Sensory%20Factors%20and%20Restaurant%20Images%20on%20Customer%20Satisfaction%2C%20A%20Comparison%20of%20Franchise%20and%20Local%20Fast-Food%20Restaurant.pdf https://eprints.ums.edu.my/id/eprint/26810/2/Food%20Sensory%20Factors%20and%20Restaurant%20Images%20on%20Customer%20Satisfaction%2C%20A%20Comparison%20of%20Franchise%20and%20Local%20Fast-Food%20Restaurant.pdf https://eprints.ums.edu.my/id/eprint/26810/ http://myjms.mohe.gov.my/index.php/aje/article/view/11621 |
_version_ |
1760230546351325184 |
score |
13.1944895 |