The impact of role stress on turnover intention

• Main Authors: Nur Basithah Hj Mohd Nazri, Wee Yu Ghee
• Format: Book Section
• Language: English
• Published: Faculty of Entrepreneurship and Business,UMK 2015
• Online Access: http://discol.umk.edu.my/id/eprint/8552/1/Conference%20Paper%207%20ISEB%202015.pdf; http://discol.umk.edu.my/id/eprint/8552/

Turnover crises have had great impacts on the hospitality industry. Regardless of the considerable amount of studies on employee turnover, it is still ambiguous and requires further investigation because of its dependency on human resource in the hospitality industry as part of a service product. Finding the cause and addressing it is very important for the business to be successful. This study seeks to find out more about the relationship between role stress and employees’ turnover intention and its practical implications for the hotel industry in terms of the impact of role stress on employees’ turnover intention. Therefore, this study of turnover intention among hotels employee will conducted with two main objectives: 1) to investigate the relationship between role stress and turnover intention and 2) to compare the level of role stress and turnover intention among the hotel employees of different departments. This study suggests the managers also need to monitor both the extrinsic and intrinsic sources of job satisfaction available to employees. This study highlights the turnover crises not only on an international level but also the national crises in Malaysia which may not be far away. This study will be conducted at hotels in East coast (Kelantan, Terengganu and Pahang). A total of 200 employees of hotel will be the respondents and the survey of study will run at least for two months to get the data using survey questionnaire and multiple regression analysis will used to examine the relationship between independent variables and dependent variable.