Where Malay politeness is not apparent: A study of front counter staff interactions in Malaysian public hospitals
Although we know that stereotyping is not an accurate way to appreciate human beings, nevertheless, it is still used as a means to assess human behavior and consequently, misconceptions occur. One of the dominant groups living in Malaysia is the Malays who are often perceived more positively than...
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Main Authors: | Kuang, C.H., Lau, S.K., Ang, P.S., David, M.K. |
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2010
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Subjects: | |
Online Access: | http://eprints.um.edu.my/11145/1/Pages_from_Where_Malay_Politeness.pdf http://eprints.um.edu.my/11145/ |
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