The impact of service quality and product quality towards customers satisfaction in Islamic banking: the moderating role of customer knowledge / Nur Athirah Yusoff and Mohammad Ismail

• Main Authors: Yusoff, Nur Athirah, Ismail, Mohammad
• Format: Article
• Language: English
• Published: Academy of Contemporary Islamic Studies (ACIS), Universiti Teknologi MARA (UiTM) 2020
• Subjects: Consumer satisfaction; Customer services. Customer relations; Finance, Islamic
• Online Access: http://ir.uitm.edu.my/id/eprint/42983/1/42983.pdf; http://ir.uitm.edu.my/id/eprint/42983/; https://jcis.uitm.edu.my

Over the last three decades, the emergence of a strong Islamic movement has created a renewed interest in Islamic economics. Gradually, Islamic banking started to fame, and the Islamic banking system has gained momentum globally and is not restricted only to Islamic banks. As banks offer similar pro...