Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.]
Many transactions, nowadays such as banking, transportations, online shopping and bills payments, are implemented using mobile payment. To date, many mobile payment services are available in Malaysia, with companies offering their services competitively. However, adoption rates in Malaysia are consi...
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my.uitm.ir.389132023-06-26T04:28:11Z https://ir.uitm.edu.my/id/eprint/38913/ Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.] msij Nur Fathin, A. Rosli Roslina, Ibrahim Yazriwati, Yahya Norziha M., M. Zainuddin Suraya, Yaacob Rasimah, C. M. Yusoff Data processing Application software Many transactions, nowadays such as banking, transportations, online shopping and bills payments, are implemented using mobile payment. To date, many mobile payment services are available in Malaysia, with companies offering their services competitively. However, adoption rates in Malaysia are considered slow due to many reasons. This study investigates the factors that affect consumer intention to use mobile payment based on QR code technology. A proposed model based on the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model was adapted to identify the factors that affect the use of mobile payments. A survey instrument was developed based on the proposed model. Data were collected from 50 consumers who used QR code mobile payments in Klang Valley. The quantitative analysis method was adopted and the SPSS statistical tool was used to analyze the data using both descriptive and inferential statistics. Results have shown that several factors significantly affect consumer intention to use QR code-based payment namely performance expectancy, effort expectancy, hedonic motivation, habit, and trust. This study provides meaningful insight on the reasons why consumers used QR code-based payment. UiTM Press 2020-08 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/38913/2/38913.pdf Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.]. (2020) Mathematical Sciences and Informatics Journal (MIJ) <https://ir.uitm.edu.my/view/publication/Mathematical_Sciences_and_Informatics_Journal_=28MIJ=29.html>, 1 (1). pp. 20-34. ISSN 2735-0703 https://mijuitm.com.my/view-articles/ |
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Data processing Application software Nur Fathin, A. Rosli Roslina, Ibrahim Yazriwati, Yahya Norziha M., M. Zainuddin Suraya, Yaacob Rasimah, C. M. Yusoff Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.] |
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Many transactions, nowadays such as banking, transportations, online shopping and bills payments, are implemented using mobile payment. To date, many mobile payment services are available in Malaysia, with companies offering their services competitively. However, adoption rates in Malaysia are considered slow due to many reasons. This study investigates the factors that affect consumer intention to use mobile payment based on QR code technology. A proposed model based on the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model was adapted to identify the factors that affect the use of mobile payments. A survey instrument was developed based on the proposed model. Data were collected from 50 consumers who used QR code mobile payments in Klang Valley. The quantitative analysis method was adopted and the SPSS statistical tool was used to analyze the data using both descriptive and inferential statistics. Results have shown that several factors significantly affect consumer intention to use QR code-based payment namely performance expectancy, effort expectancy, hedonic motivation, habit, and trust. This study provides meaningful insight on the reasons why consumers used QR code-based payment. |
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Article |
author |
Nur Fathin, A. Rosli Roslina, Ibrahim Yazriwati, Yahya Norziha M., M. Zainuddin Suraya, Yaacob Rasimah, C. M. Yusoff |
author_facet |
Nur Fathin, A. Rosli Roslina, Ibrahim Yazriwati, Yahya Norziha M., M. Zainuddin Suraya, Yaacob Rasimah, C. M. Yusoff |
author_sort |
Nur Fathin, A. Rosli |
title |
Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.] |
title_short |
Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.] |
title_full |
Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.] |
title_fullStr |
Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.] |
title_full_unstemmed |
Consumers’ intention to use mobile payment : a case of quick response (QR) code applications / Nur Fathin A. Rosli ... [et al.] |
title_sort |
consumers’ intention to use mobile payment : a case of quick response (qr) code applications / nur fathin a. rosli ... [et al.] |
publisher |
UiTM Press |
publishDate |
2020 |
url |
https://ir.uitm.edu.my/id/eprint/38913/2/38913.pdf https://ir.uitm.edu.my/id/eprint/38913/ https://mijuitm.com.my/view-articles/ |
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