The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan

• 主要作者: Md Azlan, Nurzalina
• 格式: Student Project
• 语言: English
• 出版: 2011
• 主题: Risk management. Risk in industry. Operational risk; Market surveys. Including brand choice. Brand loyalty; Consumer satisfaction; Customer services. Customer relations
• 在线阅读: http://ir.uitm.edu.my/id/eprint/30519/1/30519.pdf; http://ir.uitm.edu.my/id/eprint/30519/

This study investigates the relationship between service quality and customer satisfaction in the Tenaga Nasional Berhad (TNB) with a focus on at Enterprise Wide Risk Management (EWRM). A total of 30 respondents among customer of EWRM were participated in the study. Research questions and objectives...