The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan
This study investigates the relationship between service quality and customer satisfaction in the Tenaga Nasional Berhad (TNB) with a focus on at Enterprise Wide Risk Management (EWRM). A total of 30 respondents among customer of EWRM were participated in the study. Research questions and objectives...
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主要作者: | |
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格式: | Student Project |
語言: | English |
出版: |
2011
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在線閱讀: | http://ir.uitm.edu.my/id/eprint/30519/1/30519.pdf http://ir.uitm.edu.my/id/eprint/30519/ |
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