The relationship between service experience equity and guests’ behavioral intention at eco-resorts: A study using PLS-SEM
Guest experience studies and the consequences towards behavioral intention have gained attention by recent scholars since the experience of guest play a big role in the success of an organization especially in resort setting. This consequently leads to resort businesses focusing on their guests‘ nee...
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Main Authors: | Hashim, Nurhazirah, Haque, A. K. M. Ahasanul |
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Format: | Conference or Workshop Item |
Language: | English English |
Published: |
Association of Malaysian Environment-Behaviour Researchers (AMER); ABRAmalaysia
2017
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Subjects: | |
Online Access: | http://irep.iium.edu.my/60298/8/60298-The%20Relationship%20between%20Service%20Experience%20Equity%20and%20Guests%E2%80%99%20Behavioral-Proceedings.pdf http://irep.iium.edu.my/60298/9/60298-%20The%20relationship%20between%20service%20experience%20equity-Abstract.pdf http://irep.iium.edu.my/60298/ https://ebpj.e-iph.co.uk/index.php/EBProceedings/article/view/929/pdf |
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