Antecedents and impacts of mobile banking transactions: A case of malaysian consumers

Considering that very few studies have actually addressed the aspect of trust with all the three categories of trustee i.e. the retail banks, the mobile telecommunication provider and the mobile telephone in one single study, this study attempts to address this gap. In addition the study also seeks...

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Main Authors: Mohd. Hudzari, Haji Razali, Mohamad Noorman, Masrek
Format: Conference or Workshop Item
Language:English
Published: 2014
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Online Access:http://eprints.unisza.edu.my/367/1/FH03-FBIM-15-02449.jpg
http://eprints.unisza.edu.my/367/
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spelling my-unisza-ir.3672020-10-21T07:29:16Z http://eprints.unisza.edu.my/367/ Antecedents and impacts of mobile banking transactions: A case of malaysian consumers Mohd. Hudzari, Haji Razali Mohamad Noorman, Masrek QA75 Electronic computers. Computer science T Technology (General) Considering that very few studies have actually addressed the aspect of trust with all the three categories of trustee i.e. the retail banks, the mobile telecommunication provider and the mobile telephone in one single study, this study attempts to address this gap. In addition the study also seeks to investigate the impact of mobile banking utilization on satisfaction and loyalty .Adopting a survey research methodology involving 312 of mobile banking consumers in Malaysia, the findings suggest mobile banking utilization is positively correlated to satisfaction. The findings also show that mobile banking satisfaction does have bearing on loyalty. Three groups of antecedents namely the technology trust, trustworthiness and institution-based trust which are hypothesized to have significant influence on mobile banking utilization. The findings reveal that only technology trust and institution-based trust are found to have significant correlation with mobile banking utilizations. The findings of this study should be useful to both practitioners and researchers . As for the banking practitioners, the findings have empirically shown the importance of mobile banking services and its influence towards customer satisfaction. 2014 Conference or Workshop Item NonPeerReviewed image en http://eprints.unisza.edu.my/367/1/FH03-FBIM-15-02449.jpg Mohd. Hudzari, Haji Razali and Mohamad Noorman, Masrek (2014) Antecedents and impacts of mobile banking transactions: A case of malaysian consumers. In: 2013 International Conference on Advanced Computer Science Applications and Technologies, 23 December 2013, Kuching, Sarawak.
institution Universiti Sultan Zainal Abidin
building UNISZA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sultan Zainal Abidin
content_source UNISZA Institutional Repository
url_provider https://eprints.unisza.edu.my/
language English
topic QA75 Electronic computers. Computer science
T Technology (General)
spellingShingle QA75 Electronic computers. Computer science
T Technology (General)
Mohd. Hudzari, Haji Razali
Mohamad Noorman, Masrek
Antecedents and impacts of mobile banking transactions: A case of malaysian consumers
description Considering that very few studies have actually addressed the aspect of trust with all the three categories of trustee i.e. the retail banks, the mobile telecommunication provider and the mobile telephone in one single study, this study attempts to address this gap. In addition the study also seeks to investigate the impact of mobile banking utilization on satisfaction and loyalty .Adopting a survey research methodology involving 312 of mobile banking consumers in Malaysia, the findings suggest mobile banking utilization is positively correlated to satisfaction. The findings also show that mobile banking satisfaction does have bearing on loyalty. Three groups of antecedents namely the technology trust, trustworthiness and institution-based trust which are hypothesized to have significant influence on mobile banking utilization. The findings reveal that only technology trust and institution-based trust are found to have significant correlation with mobile banking utilizations. The findings of this study should be useful to both practitioners and researchers . As for the banking practitioners, the findings have empirically shown the importance of mobile banking services and its influence towards customer satisfaction.
format Conference or Workshop Item
author Mohd. Hudzari, Haji Razali
Mohamad Noorman, Masrek
author_facet Mohd. Hudzari, Haji Razali
Mohamad Noorman, Masrek
author_sort Mohd. Hudzari, Haji Razali
title Antecedents and impacts of mobile banking transactions: A case of malaysian consumers
title_short Antecedents and impacts of mobile banking transactions: A case of malaysian consumers
title_full Antecedents and impacts of mobile banking transactions: A case of malaysian consumers
title_fullStr Antecedents and impacts of mobile banking transactions: A case of malaysian consumers
title_full_unstemmed Antecedents and impacts of mobile banking transactions: A case of malaysian consumers
title_sort antecedents and impacts of mobile banking transactions: a case of malaysian consumers
publishDate 2014
url http://eprints.unisza.edu.my/367/1/FH03-FBIM-15-02449.jpg
http://eprints.unisza.edu.my/367/
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score 13.197875