Tourist satisfaction in the Malaysia tourism industry: relationship between service innovation and destination image

Malaysia has often been recognized by both local and international tourists as a premier visiting destination. Perception of a tourist destination, thus, has an important bearing on eventual tourist satisfaction. This study examines various aspects of service innovation that influence destinatio...

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Bibliographic Details
Main Authors: Cheng, Boon Liat, Shaheen Mansori,, Nor Khalidah Abu,, Yap, Ching Seng
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2020
Online Access:http://journalarticle.ukm.my/16894/1/39785-145637-1-PB.pdf
http://journalarticle.ukm.my/16894/
https://ejournals.ukm.my/pengurusan/issue/view/1366
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