Service quality, satisfaction and student loyalty in Malaysian private education

The changing of the global demographic trends clearly suggests a growing demand for a quality higher education. In fact, several studies have been carried out in the past few years to explore the factors that have effects on the customer satisfaction and its consequences in various industries. In...

وصف كامل

محفوظ في:
التفاصيل البيبلوغرافية
المؤلفون الرئيسيون: Mansori, Shaheen, Vaz, Anthony, Mohd Ismail, Zarina Mizam
التنسيق: مقال
اللغة:English
منشور في: Canadian Center of Science and Education 2014
الموضوعات:
الوصول للمادة أونلاين:http://eprints.intimal.edu.my/59/1/Service%20quality%2C%20satisfaction%20and%20student%20loyalty%20in%20Malaysian%20private%20education.pdf
http://eprints.intimal.edu.my/59/
http://dx.doi.org/10.5539/ass.v10n7p57
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